Troubleshooting


Sometimes you may encounter an issue with the installation or operation of the Add-in. For example, the Add-in may not install correctly or an update may fail. Use the information on this page to help resolve common issues you may encounter.

Here are some common problems, click on a link below for more details:

Add-in Tab Not Visible

After installing the Add-in the "ExcelPriceFeed" tab should be visible within Excel:

Excel Price Feed Add-in Excel tab

If it is not visible then the Add-in may have not "activated" correctly. To fix this:

1. Click the File tab in Excel:

Excel File menu

2. Then click Options (which is found at the bottom left corner):

Excel options

3. On the Option screen select the "Add-ins" section:

Excel add-in options screen

4. Find the option "Manage" near the bottom, select "COM Add-ins" and press "Go...":

Excel manage com add-ins

5. You should hopefully see ExcelPriceFeed, make sure it is selected (if you can't see ExcelPriceFeed then you need to install it again).

Excel enable com add-ins


Problems launching Excel: The file format and extension of "add-in" don't match.

On launching Excel, after installing the Add-in, you may see the following message:

Excel add-in file format extension dont match dialog

This generally indicates that you have installed the wrong verison of the Add-in. For example you may have inadvertently installed the 64 bit version of the Add-in, whereas you are using the 32 bit version of Excel.

In this case, the first step is to uninstall the Add-in.

To uninstall the Add-in launch the Windows "Add Remove Programs" dialog by typing "Add Remove Programs" into the Search box on the Windows Task Bar:

Windows Add Remove Programs Dialog

Now find "ExcelPriceFeed" in the list of programs and select "Uninstall" and follow the instructions on-screen to uninstall the Add-in.

Once the Add-inn is installed you can download and install the correct version. Refer to the Download page for instructions on how to find out which version of Excel you have installed.